Frequently Asked Questions
Still deciding which programme is right for you or have some other questions you need to ask? Have a look here to see if we’ve answered them for you!
How old does my child have to be to qualify for the programme?
We work with primary school pupils aged between 8 and 11, that means pupils who are in years’ 4, 5 or 6!
How do I pay for my child's sessions?
We accept payments by monthly Direct Debit and use the trusted site ‘Go Cardless’ to set these up. It is very simple to do!
What happens if I need to cancel or rearrange a session on the At Home Tutoring Programme?
You are entitled to cancel up to 1 lesson per term, for any reason. Just give us 24 hours’ notice so we can inform your tutor and make arrangements to schedule your lesson within the same week. If you are going to miss more than 1 lesson within a term please give us as much notice as possible so we can pause your payments. Unfortunately missed lessons that are not rearranged within the week are lost.
If your child attends our group lessons, please let us know if he/she will not be able to attend for any reason so we can tell our tutors.
How will I monitor my child's progress?
When you register with us you will receive login details for our progress tracking site. Here you will be able to access everything you want to know about your child’s tutoring lessons including; timetable, attendance reports and progress trackers. You can also communicate with your tutor and Programme Officer.
What if I can't find a learning partner for my child on the AHT programme?
We strongly encourage parents to find a pair themselves, however if you are not able to we will put you in contact with other parents near you who are also looking for a partner. Alternatively you can attend one of our ‘Speed Pairing’ evenings, where you’ll have the opportunity to meet other parents who need to find a pair.
What if I want to leave the programme?
Leaving us already? We’ll we’re sure you won’t want to, but if you do for whatever reason, don’t worry. For parents on the At Home programme, we simply require 1 months’ notice so we can cancel your Direct Debit payments.
If your child attends our group lessons, please let us know ASAP so that we can offer your child’s place to another child who will benefit from working with our inspiring tutors.
Trying to figure out if this is the right role for you or need to know if it will fit your schedule? Check out our tutor FAQ’s here and hopefully you’ll find your answer!
If I am unsuccessful, can I apply again?
Yes, you can! With your permission, we will keep your contact details on file and contact you when we have more tutor positions available.
What training will I receive?
You will be enrolled in our training course where we will provide you with everything you need to know about how to tutor, our curriculum, understanding lesson plans, behaviour management and much more. We ensure you feel supported by a network of staff, mentors and your fellow tutors.
When will I find out about my application?
We always aim to get back to you within two weeks of receiving your application, however during busy recruitment periods we may not be able to get back to unsuccessful applicants.
When completing my tutor position will I receive references?
Of course! We take huge pride and pleasure in providing our tutors with glowing references and are always excited to wish you the best of luck on your journey after Tutors United. We aim to provide all our tutors with as many opportunities to network as we can, and are always thinking of ways we can provide additional support and development.
How many days a week do I have to work?
It’s up to you! We offer you hours where we think you will thrive and make the most impact but you are not obliged to accept any that you don’t feel you can manage. We are committed to being as flexible as possible and know that your timetable can change from term to term.